Email overwrite fixed?
Oct. 13th, 2004 04:05 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jbsegalDear LiveJournal user jbsegal,
We thank you for your patience in this matter. The information you've provided
has helped us identify the problem, which has now been fixed. Unfortunately,
there is no way to recover the entries which were overwritten, but you should no
longer experience the problem.
As a way of saying thank you for providing information which led to a fix, we'd
like to present you with a $10 coupon. This coupon can be applied to anything
"intangible" -- paid time, extra userpics, additional disk storage (in the
future); basically, everything but LiveJournal clothing.
. . . .
Thank you once again for your help in identifying, locating, and resolving this
problem. We apologize sincerely for the trouble.
Regards,
Denise Paolucci
LiveJournal.com
================================
Given that I was able to recover the entries and comments - though it was a PITA - this is a reasonably good resolution. I just wish there'd been better SQA&T before releasing the code in the 1st place.
We thank you for your patience in this matter. The information you've provided
has helped us identify the problem, which has now been fixed. Unfortunately,
there is no way to recover the entries which were overwritten, but you should no
longer experience the problem.
As a way of saying thank you for providing information which led to a fix, we'd
like to present you with a $10 coupon. This coupon can be applied to anything
"intangible" -- paid time, extra userpics, additional disk storage (in the
future); basically, everything but LiveJournal clothing.
. . . .
Thank you once again for your help in identifying, locating, and resolving this
problem. We apologize sincerely for the trouble.
Regards,
Denise Paolucci
LiveJournal.com
================================
Given that I was able to recover the entries and comments - though it was a PITA - this is a reasonably good resolution. I just wish there'd been better SQA&T before releasing the code in the 1st place.
