Documentation Search: How to open a help desk ticket...

[jbsegal]

... so that you don't make your admins want to kill you...

Has anyone ever seen something like this?

Things I know: "It's broken" is bad. "Fix it" is bad.

More detail is good.

For my local package, screen shots are annoying and should be avoided if possible (the email notification eats the attachment).

Beyond that, there's a lot of luser-friendly advice one can give, and if someone else has already written it, I really don't want to re-write it.

Anyone have any pointers?

Thanks...